Return & Exchange
What is your return policy?

We have high standard of quality to make sure all the products we ship are in perfect conditions. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package. For more information, please check our return policy:

Return & Refund Policy –bigtallmans

Do I need to pay for return shipping charge?
Yes. Customers need to pay the return shipping charge.

Could I get the full refund if I return the order?

We will offer full refund on all items that are returned back to us. (Excluding discounts andbigtallmans points which are non-refundable.)
1. bigtallmans is not responsible for lost, missing or damaged packages in return transit. We suggest you contact shipping company for a claim.
2. Please be sure to double check your returns before shipping them out. We are not responsible for the return of non-bigtallmans product and which didn't arrvied at our address correctly.
3. The original shipping fee and insurance are non-refundable.

When will I get the refund?

he refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
2. It normally takes one business day for the refund to appear on yourbigtallmans wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
3. It normally takes 1-3 working days for the refund to show in your PayPal (normally 48 hours ); 10-20 business days on your credit/debit card that depends on your financial institution.

What if my item is damaged/defective/stained/wrong/misssing or has any other quality issue?
Please contact our customer service click and be sure to check with us before returning anything.
Kindly noted that the description and clear pictures of associated items and sku number are required, so that we can solve the problem ASAP.